Support
Ask questions and get in touch.

Support

We pride ourselves on customer support and, though we are a small team, try to answer emails to support@thewikireader.com within 24 hours.

Frequently Asked Questions

How can I make WikiReader more readable?

If you're having trouble reading your WikiReader, it might be your contrast settings. Please try the following steps:

  1. Power-on WikiReader while holding down the "Search" and "Random" buttons to enter the contrast adjustment mode.
  2. Press "Search" to make the screen lighter. "Random" makes the screen darker. "History" will save the value.
  3. Power-off the device. And then power back on again.
What memory cards work best with WikiReader?

If you're considering purchasing a larger memory card for WikiReader, we recommend either Sandisk or Kingston class-2 (or better) microSD cards. We do our internal testing using these brands.

Why can't WikiReader Power-On?

If your WikiReader cannot power-on, most likely your batteries are dead. If you have replaced your batteries and things still don't work, please email support@thewikireader.com.

Why is WikiReader’s Battery Life so short?

WikiReader was designed for many months of usage without needing to change batteries. If you find WikiReader runs out of batteries in a few weeks, most like something is repeatedly pressing WikiReader's power-on button.

If you store WikiReader in your bag or purse, consider purchasing a pouch that protects the power button against accidental presses.

Why does WikiReader show “Contrast” and “Set”?

If you power-on your WikiReader and see only the splash logo with "Contrast" and "Set" options, WikiReader cannot read from its SD Card. This can be either a socket, or a filesystem issue.

Socket Issue
Please try the following:

  1. Power-off WikiReader
  2. Remove the batteries
  3. Remove the SD card
  4. Blow into the SD card socket (like the old NES days :)
  5. Reinsert the SD card
  6. Power-on WikiReader

Filesystem Issue
If you just updated your WikiReader, it's possible that the update was not successful. Please re-run the update a second time.

If the problem persists, email support@thewikireader.com.

Business Inquiries

If you are a retailer or are ordering for a business, educational, or other organization, please email sales@thewikireader.com.

Developers

WikiReader uses only open software. All of our source codes are available at http://github.com/wikireader. Please email code@thewikireader.com for more information.

Warranty

Openmoko warrants the WikiReader against defects in material or workmanship for a period of 90 days from the date of purchase. In the unlikely event that your device develops a problem, please email support@thewikireader.com with a detailed description of the issue. If we can't resolve it, we will provide instructions on how to have your device repaired or replaced.